Ways to make a complaint
Just let us know which product or service you’re unhappy about, and we’ll put you through to one of our team.
Our complaints process
We’ll give your complaint our full attention and keep you up to date with progress. It’s important to us that we resolve the issue for you as quickly as possible.
Step 1: Contact us and let us know what has happened and what you want us to do to put it right. Depending on your complaint type, you'll be able to contact our team by using the contact form below, telephone or by post.
Step 2: We’ll work with you to resolve the matter as quickly as we can.
Step 3: We will let you know what we have done to resolve your issue and bring the matter to a close.
If after that, you’re unhappy with the outcome or it’s taken us longer than 56 days to reach a solution, you have the right to take matters further. We work with a number of ombudsman and dispute resolution providers who will consider complaints about our range of services and products.